Privacy Policy

đź“ś Privacy Policy for Dwarven.Shop Elliseran

Last Updated: 21/11/2024

Welcome to Dwarven.Shop Elliseran (“we,” “us,” “our”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://www.dwarven.shop or make a purchase.

1. Who We Are

Business Name: Dwarven.Shop Elliseran
Location: Gers, France (Europe)
Website: https://www.dwarven.shop
Contact Email: admin@dwarven.shop

We operate an e-commerce website selling fantasy STL files, fantasy artwork, and fantasy books, including both physical and digital products.

2. Personal Data We Collect

When you visit our website, create an account, or make a purchase, we may collect the following information:

  • Name

  • Email address

  • Billing address

  • Account login details

  • Payment information (processed securely through Stripe or PayPal; we do not store payment card details)

  • Analytics data (IP address, cookies, Google Analytics data, Meta Pixel)

  • User-generated content (reviews, messages, etc.)

  • Newsletter sign-up information

We only collect data that is necessary to operate our store, process orders, and improve your experience.

3. How We Use Your Data

We use your data for the following purposes:

  • To process orders and deliver products

  • To provide digital downloads linked to your account

  • To maintain your account and purchase history

  • To send order confirmations and updates

  • To provide customer support

  • To notify you about new products or updates (if you subscribe)

  • To improve our website and user experience through analytics

We never sell your data.

4. Payment Processing

Payments are handled exclusively by Stripe and PayPal.
We do not store any payment card information on our servers.
All transactions are encrypted and processed securely through these services.

5. Digital Downloads

For digital products (such as STL files or downloadable artwork):

  • Your purchases are stored in your personal Dwarven.Shop library

  • You may download your files at any time

  • Download data is tracked only to ensure product delivery and manage your purchase history

6. Account Creation

When you create an account:

  • You provide your name, email, and password

  • Your password is encrypted

  • Your account allows access to past orders, digital downloads, and preferences

You may delete your account at any time by contacting us at admin@dwarven.shop.

7. Cookies, Tracking & Analytics

Our website uses Google Analytics and Meta Pixel to understand visitor behavior and improve the website.

This may collect:

  • IP address

  • Device and browser information

  • Pages visited

  • Time spent on the site

  • Cookie identifiers

Cookies help our store remember your preferences and maintain your shopping cart.

You can disable cookies in your browser settings.

8. Legal Basis for Processing (GDPR)

For users in the EU/UK, we process data under the following legal bases:

  • Contractual necessity (processing orders, delivering products)

  • Legitimate interest (site performance, analytics)

  • Consent (newsletter subscription, cookies where required)

9. Data Storage & Security

Your data is stored securely using encrypted systems.
We take reasonable measures to prevent:

  • Unauthorized access

  • Data alteration

  • Data loss

  • Misuse

Only authorized personnel can access personal information.

10. Your Rights Under GDPR

As an EU resident, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Download a copy of your data

  • Object to certain processing

  • Lodge a complaint with a data protection authority

To exercise any of these rights, email us at admin@dwarven.shop.

11. Third-Party Services

We do not share your personal data with any advertising networks or external partners, except:

  • Stripe and PayPal (for payments)

  • Google Analytics / Meta Pixel (for site analytics only)

These services comply with international data protection standards.

12. Children’s Privacy

Our website is not intended for children under 13 years old.
We do not knowingly collect information from children.

13. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will always be posted on this page with a new “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy, data usage, or your rights, contact us:

Email: admin@dwarven.shop
Business: Dwarven.Shop Elliseran, Gers, France

We respond as quickly as possible.